pikok's Privacy Policy &
Data Protection Commitment

We collect various types of information when you register and use services on pikok. Collecting this information is essential to provide you with a secure, personalized, and quality experience.

1.1 Information You Provide Directly

When you provide information directly to pikok, it may include:

• Identity Information: Your full name, date of birth, and information related to your national ID card or passport (required for identity verification).
• Contact Information: Mobile number, email address, and current address.
• Account Information: Username, password, and information used for account recovery.
• Financial Information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay) — solely for the purpose of processing transactions.

1.2 Automatically Collected Information

Some information is collected automatically when you use pikok:

• Device Information: IP address, device type, operating system, and browser version.
• Usage Information: Which pages were visited, how long you stayed, and which game or section received the most time.
• Cookie & Tracking Information: Session cookies and data used for performance analysis.

1.3 Information Received from Third Parties

In some cases, as part of the identity verification process or for fraud prevention purposes, we may collect limited information from trusted third-party service providers. Information collected in this way is strictly controlled and used only for specific purposes.

pikok uses your information only for legitimate and specific purposes. The main reasons we use your information are detailed below:

• Account Management & Verification: Confirming your identity and keeping your account secure. This prevents unauthorized access and ensures the overall security of the platform.
• Transaction Processing: Successfully completing your deposit and withdrawal requests and maintaining a transaction history.
• Customer Support: Helping resolve any issues or complaints you have quickly and effectively.
• Service Improvement: Analyzing platform performance to further improve the user experience.
• Legal Compliance: Storing and processing information as required to comply with applicable laws and regulations.
• Fraud & Abuse Prevention: Identifying suspicious activity to keep the platform and all users protected.
• Responsible Gambling Policy Enforcement: Ensuring user well-being through age verification (21+) and applying self-set limits.

pikok applies industry-standard advanced technology to protect your information. The key components of our security system are:

3.1 Technical Security

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information is protected by advanced encryption algorithms.
• Firewall & Intrusion Detection: Multi-layered security barriers are used to prevent unauthorized access.
• Secure Payment Gateway: All financial transactions are processed through secure and verified payment systems.

3.2 Organizational Security

• Only authorized staff have access to your information and they are bound by strict confidentiality agreements.
• Regular security audits are conducted.
• Staff receive regular training on data protection.

3.3 Data Retention Period

We retain your information only for as long as it is necessary or required to fulfill legal obligations. Even after an account is closed, certain information may be retained for a limited period in accordance with applicable law.

pikok never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. This sharing is strictly limited to completing the transaction.
• Technology Service Providers: Providers offering technical support necessary for platform operations may have limited access to information. These providers are contractually bound to meet our privacy standards.
• Legal Authorities: We may be required to provide information to government or regulatory authorities under a court order or legal obligation.
• Fraud Prevention: Cooperation with relevant authorities may be necessary to identify or investigate serious fraudulent activity.

Your information is not sent to any third party outside the circumstances described above.

pikok uses cookies to improve your browsing experience and ensure the proper functioning of the platform.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification, and payment processing.
• Functional Cookies: Help remember your preferences and settings so you do not have to set them up again on future visits.
• Analytics Cookies: Used to understand how users interact with the platform, which helps us improve our services.

5.2 Cookie Controls

You have the option to accept or decline cookies through your browser settings. However, disabling essential cookies may cause some core features of pikok to not work properly.

As a pikok user, you have certain important rights over your own information. We fully respect these rights:

• Right to Access: You can request to know what information we hold about you at any time.
• Right to Correction: If there is any incorrect or outdated information in your profile, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted. However, some information may be required to be retained under legal obligations.
• Right to Restrict Processing: In some cases you can limit the use of your information for specific purposes.
• Right to Object: You have the right to object to certain types of processing of your information.
• Right to Portability: You can request to receive your information in a common, machine-readable format.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

pikok is a 21+ platform. We do not collect information from minors and they are not permitted to use our services. The age verification process at registration ensures that only individuals aged 21 or older can create an account.

If we discover that a minor has created an account using false information, that account will be closed immediately and all related information will be securely deleted.

Some information may be stored or processed on servers located outside Bangladesh for the operation of pikok's services. In such cases we ensure that:

• Transferred information receives the same level of protection described in this Policy.
• The relevant third-party service providers follow internationally recognized data protection standards.
• Appropriate safeguards are ensured through applicable agreements.

If a data security breach occurs that could put your personal information at risk, pikok will:

• Take steps to promptly identify and contain the incident.
• Notify affected users within the timeframe required by applicable law.
• Take necessary measures to prevent the same type of incident in the future.
• Notify the relevant authorities if required.

pikok reserves the right to update this Privacy Policy from time to time. For any significant changes:

• The update date on this page will be changed.
• For significant changes, users may be notified via their registered email or through the platform.
• Continued use of the platform after changes are made will be considered as your acceptance of the new policy.

We therefore recommend reviewing this policy regularly.

Contact us with any questions, comments, or requests regarding your information related to this Privacy Policy:

• Email: [email protected]
• Live Chat: Active 24/7, in Bengali and English

Our support team is always ready to resolve any privacy concerns you may have.